Refund Policy
Southtown Fragrance Refund Policy -
At Southtown Fragrance we take pride in all of our handcrafted products, we also take pride in ensuring customer satisfaction which is why we offer a lifetime money-back guarantee with all of our products.
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If for whatever reason you are not satisfied with the product we will gladly issue a refund as soon as possible.
How to request a refund
To start your refund email us at southtownfragrance@gmail.com with your order number, and a brief explanation for the refund. We ask for an explanation to improve our company and prevent future similar issues. IMPORTANT ; A reason must be provided to continue with the refund.
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Refunds typically take anywhere from 4-10 business days to be processed, however some may take longer due to the nature of the request. Refunds may not always be issued in the original form of payment.
Refund Policy Disclaimer
Southtown Fragrance reserves the right to deny refund requests if fraud is suspected, if there is abuse of the policy, if there is repeat/excessive refund activity, or for any reason we deem appropriate. Southtown Fragrance may amend/terminate the lifetime guarantee policy at any time without notice.
Southtown Fragrance aims to handle every request with fairness and care, thank you for supporting Southtown Fragrance.